Privacy Policy
Last updated: 25/08/2025
At Digital Otter (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, and protect your data when you interact with our website or work with us.
1. Information We Collect
We may collect and process the following types of information:
- Contact information: your name, email address, phone number, company name, and any details you provide via our contact forms or when you communicate with us.
- Project information: details relevant to your project if you choose to work with us.
- Website usage data: including cookies, IP addresses, browser type, and pages visited, to help us improve our website.
2. How We Use Your Information
We use your information to:
- Respond to enquiries and provide quotes.
- Deliver our services and manage projects.
- Maintain business records for administration and legal purposes.
- Improve our website and services.
- Comply with any legal obligations.
We will not sell or rent your personal data to third parties.
3. Cookies
Our website uses cookies to improve your browsing experience and analyse website traffic. You can set your browser to refuse cookies, but some parts of our site may not function properly without them.
4. Sharing Your Information
We only share your information when necessary, for example:
- With trusted third-party providers who assist us in running our website, email, or project management (all of whom are GDPR compliant).
- If required to do so by law or to protect our rights.
5. Data Storage & Security
We take appropriate measures to secure your personal data against loss, misuse, or unauthorised access. Data is stored securely within the UK/EU where possible.
We only keep your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy.
6. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you.
- Request correction of any inaccurate information.
- Request deletion of your data where applicable.
- Object to or restrict the processing of your data.
- Withdraw consent (where consent is the legal basis for processing).
To exercise your rights, please contact us at info@digitalotter.co.uk.
7. Third-Party Links
Our website may contain links to other websites. Please note we are not responsible for the privacy practices of other sites.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised date.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
Digital Otter
Email: info@digitalotter.co.uk
Address: 7 Green Road, Kendal, Cumbria, LA9 4QR, United Kingdom.