Built For Growth. Designed For Impact.
How We Work
From discovery to launch and beyond, we will take care of every step of the project. Watch to learn more about our approach.
Emma: Your website should be one of the most valuable tools in your business. That's what we focus on here at Digital Otter.
Miles: We run a web design agency in Cumbria and we work with a variety of businesses, including established brands, specialised ecommerce stores, professional services and more.
Emma: Every project starts with thorough discovery. We find out about your business goals, where your current site is letting you down and what success looks like for you. We build everything around those answers.
Miles: From there, we handle the design and the build. You coordinate directly with me and Emma from start to finish with unlimited revisions until you are genuinely pleased.
Emma: Once your website is live, we stick around as your long-term partners. Because there's two of us, we only take on a handful of projects at a time. That means you get our proper attention, our full investment in your success, and a website that moves your business towards its goals.
Miles: If this sounds good to you, feel free to get in touch and we're looking forward to working with you.
Our Approach
We create websites with creativity, strategy, and purpose behind every detail. Every website is designed to build trust, bring in better enquiries, and give your business a stronger online presence. No templates, jargon nor chasing developers - just thoughtful websites built around your business goals.
Your website should feel like something you’re proud to put in front of your customers. That’s why we keep refining it until you’re completely happy with the result.
From the first conversation to launch day, we handle every step. You don't need to write a word, source an image, or chase anything yourself - we walk you through each stage so you can focus on running your business.
You work directly with the founders throughout the project, with clear communication and personal attention from start to finish. We take on a limited number of clients so every project receives the care it deserves.
Recent Work
From heritage ecommerce brands to local Cumbrian trades, here is a small selection of recent web design and development work - each built to perform, look distinctive, and grow with the business behind it.
Shopify · B2B · International
A refined Shopify site for a heritage jewellery and silver care manufacturer with over 130 years of history and a royal warrant. Includes a gated B2B trade portal and multi-market internationalisation with native currencies.
Shopify · Custom Build
A custom Shopify ecommerce site for a Cumbria-based brewing supplies business, including a bespoke recipe builder that lets customers create and purchase personalised beer recipes - fully integrated with Shopify's checkout.
Webflow · Local SEO
A clean, professional Webflow website for a Lancashire damp proofing company, paired with strong local SEO foundations and Google Business Profile optimisation to drive high-intent enquiries across Lancashire and Cumbria.
Our Promise
A good website project should feel clear, collaborative, and low-stress. These guarantees are here to give you confidence in how we work, what we deliver, and how we support you after launch.
We include unlimited revisions within the agreed scope so we can get everything right. If you're still not happy after that, we'll refund your investment.
Every project starts with understanding your business, goals, audience, and competitors. With that foundation in place, we can shape a website strategy that genuinely supports your business.
We stay closely involved from start to finish, and beyond launch too. You'll get one month of post-launch support, plus a 90-day review call to check your website is doing what it's meant to do.
Our Happy Clients
Our Solutions
Your website might look fine on the surface, but if it isn't building trust, creating clarity, or generating enquiries, it may be getting in your way more than helping.
We sharpen your messaging, improve page structure, and design clearer user journeys so visitors understand your value quickly and know exactly where to go next.
Our Offer
From strategy and copy to tracking and post-launch support, we include the parts that are often treated as extras.
Our Story
Based in Kendal, Cumbria, we enjoy helping businesses grow and take pride in delivering work that’s both considered and effective. Staying close to our clients and curious about new tech keeps our work sharp and relevant.
From the Blog
Insights, strategies and practical guidance on web design, SEO and ecommerce, written to help premium brands and ambitious businesses grow online.
Get in touch - we're happy to chat.
